For customers who do not receive an order confirmation email

Thank you for always using Bloemen.

After you place an order, our system will automatically send you an order confirmation email.

Customers using mobile phone email addresses (docomo/au/softbank carrier email) may contact us to inform us that they may not be able to receive emails from our shop.

Therefore, when placing an order, we kindly ask you to enter an address other than carrier mail as much as possible. (You can also place an order by carrier mail.)

If you do not receive an order confirmation email after placing your order, please contact us using the inquiry form .

Also, if you do not receive the notification even though you are using a free email address (gmail, yahoo, hotmail, etc.) other than carrier email , please check your email settings below.

●It is in the spam folder
There is a possibility that emails delivered from this shop may be automatically sorted into the spam folder or trash can by the spam mail prevention function, so please check once.
In addition, you can prevent sorting to the spam folder by sorting (filtering) the received mail of each free mail service.

Incorrect email address
We are very sorry, but there is a possibility that the description of the e-mail address you registered is incorrect. If you have any concerns, please contact us .

●If the mailbox on the server is full
There is an upper limit to the capacity of mailboxes on the server, and if you do not receive and delete emails on a regular basis, your mailbox will become full. If your inbox is full, it may not accept new emails.
If you are a customer who has not used e-mail recently, please delete the e-mail on the server.

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