[Important] For customers who have not received an order confirmation email
Thank you for choosing Bloemen for your shopping needs.
At Bloemen, we send automated emails after receiving and shipping your order. We have received reports from customers in the following categories that they have not received our emails:
- Customers who use mobile e-mail service provided by Japanese phone company (docomo/ ezweb/ softbank)
- Customers who use free email services such as Hotmail, YahooMail, or Gmail.
Customers who use mobile email addresses (1) are particularly susceptible to not receiving emails.
If you have not received our emails, please check the following settings:
◆Customers who use mobile e-mail service provided by Japanese phone company (docomo/ ezweb/ softbank)
If you use a spam filter, please adjust the settings to allow emails from the following addresses:
bloemen.customer.sup@gmail.com noreply.bmk@gmail.com (sending only)
If you have not received a response from us, please contact us again using an email address such as Gmail.
◆Customers who use free email addresses
Our emails may be automatically sorted into your spam folder or trash bin. Please check these folders, and you can prevent our emails from being sorted by setting up email filters in your free email service.
◆Did you enter your email address correctly?
There may be a mistake in the email address you provided. If you think this is the case, please contact us at the following address.
◆Is your email mailbox full?
There is a limit to the capacity of your email mailbox on the server, and if it becomes full, new emails may not be accepted.
We respond to customer inquiries within three business days. Please contact us here if you have any questions.